OfficeOne: PowerShow: Troubleshooting

Here are some of the frequently asked questions about PowerShow and their answers.

I have installed OfficeOne PowerShow but I don't get the buttons on the ribbon or menu items on the menu. What could be the issue?
I have more than one monitor connected to my machine. But PowerShow reports only one monitor. What could be the problem?
I have only 4 monitors connected to the system but PowerShow reports 5 monitors. What is going on?
Multi-Panel Show keeps reporting "monitors are not having the same resolution" even though all monitors have same resolution. What could be the issue?
I am trying to register the license key but PowerShow keeps telling me that the license key has expired. What could be the issue?
PowerShow is still not working for me, what should I do?

Q1. I have installed OfficeOne PowerShow but I don't get the buttons on the ribbon or menu items on the menu. What could be the issue?

Most probably, the issue would be that PowerShow has been disabled. In such a case, you can re-enable PowerShow using the following steps:

PowerPoint 2019, 2016, 2013, 2010	PowerPoint 2007
Select the File tab or press Alt+F key combination. Click Options button in the left pane Select Add-Ins in the left pane. Select Disabled Items in the Manage box and click Go... button. Select PowerShow and click Enable button. Click Close to dismiss the dialog box.	Select the Office Button or press Alt+F key combination. Click PowerPoint Options button. Select Add-Ins in the left pane. Select Disabled Items in the Manage box and click Go... button. Select PowerShow and click Enable button. Click Close to dismiss the dialog box.

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Q2. I have more than one monitor connected to my machine. But PowerShow reports only one monitor. What could be the problem?

Its actually Windows that it seeing only one monitor! There are a couple of possibilities that could be causing the problem.

Windows isn't configured to use the other monitor. This is the most commonly encountered problem. Follow these steps to configure Windows to use the other monitor:

Go to Display Properties dialog box by selecting Start | Settings | Control Panel menu item and launching Displayapplet.
Go to the Settings tab.
Click on monitor 2 and check against the Extend my Windows desktop onto this monitor check box as shown below.
Click OK.

The display isn't configured for true multi-monitor mode. Visit here to configure your machine for true multi-monitor mode. A detailed discussion on true multi-monitor mode is available here.

Some display cards do not support true multi-monitor modes but still support multiple monitors with the ability to display different content on different monitors. PowerShow offers TickerShow feature that allows you to run multiple slide shows simultaneously with such display cards. Matrox DualHead2Go is one such device that splits video signals across multiple monitors. Visit the following pages for step-by-step instructions on how to display multiple slide shows simultaneously with such display cards. Although these tips are tuned for Matrox DualHead2Go device, the steps are similar for any display card exhibiting such characteristics:

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Q3. I have only 4 monitors connected to the system but PowerShow reports 5 monitors. What is going on?

PowerShow may be finding virtual monitors. Virtual monitors are created by remote desktop software products like logmein, Microsoft Net Meeting, VNC, etc. These virtual monitors may interfere with the operations of PowerShow and Multi-Panel Show. Please ensure that these software products are either not running or are uninstalled from the system before running PowerPoint.

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Q4. Multi-Panel Show keeps reporting "monitors are not having the same resolution" even though all monitors have same resolution. What could be the issue?

You need to check if PowerShow is finding virtual monitors. Start PowerShow by selecting Slide Show | Power Show item.

In the PowerShow Session Settings dialog box, check the number of monitors that PowerShow reports. If PowerShow is reporting more monitors than those connected to the system, you may have virtual monitors present on the system.

Virtual monitors are created by remote desktop software products like logmein, Microsoft Net Meeting, VNC, etc. These virtual monitors may interfere with the operations of PowerShow and Multi-Panel Show. Please ensure that these software products are either not running or are uninstalled from the system before running PowerPoint.

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Q5. I am trying to register the license key but PowerShow keeps telling me that the license key has expired. What could be the issue?

Most probably, the issue would be that PowerShow has been disabled. In such a case, you can re-enable PowerShow using the following steps:

PowerPoint 2019, 2016, 2013, 2010	PowerPoint 2007
Select the File tab or press Alt+F key combination. Click Options button in the left pane Select Add-Ins in the left pane. Select Disabled Items in the Manage box and click Go... button. Select PowerShow and click Enable button. Click Close to dismiss the dialog box.	Select the Office Button or press Alt+F key combination. Click PowerPoint Options button. Select Add-Ins in the left pane. Select Disabled Items in the Manage box and click Go... button. Select PowerShow and click Enable button. Click Close to dismiss the dialog box.

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Q6. PowerShow is still not working for me, what should I do?

The PowerShow Tutorial and PowerShow Tips provide you step-by-step instructions on how to use PowerShow in various scenarios for various tasks.

If PowerShow still does not meet your requirements, please send an email to officeone@officeoneonline.com. Include a description of your requirements and the issue that you are facing.

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